skip to main text

Unsupported Media Types

Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.

  • Folded, curled, or wrinkled paper

  • Damp paper

  • Paper that is too thin

    • top feed

      Plain paper: Less than 17 lb (64 g /m2)

      Specialty paper: Less than 4 mil (0.1 mm)

    • manual feed tray

      Specialty paper: Less than 4 mil (0.1 mm)

  • Paper that is too thick

    • top feed

      Plain paper: More than 28 lb (105 g /m2)

      Specialty paper: More than 80 lb (300 g /m2) or more than 11.8 mil (0.3 mm)

    • manual feed tray

      Specialty paper: More than 93 lb (350 g /m2) or more than 23.6 mil (0.6 mm)

  • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)

  • Picture postcards

  • Postcards affixed with photos or stickers

  • Envelopes

  • Any type of paper with holes

  • Paper that is not rectangular

  • Paper bound with staples or glue

  • Paper with an adhesive surface on the back such as label seal

  • Paper decorated with glitter, etc.